Who we are

Peaceful Paws Veterinary Services LLC ("Peaceful Paws,” “we,” “us,” or “our”) provides in‑home veterinary services in the Greater Boston area and operates the website peacefulpawsbostonvet.com (the “Site”).

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What we collect

We collect information in three ways:

1. Information you provide – for example, when you contact us, request an appointment, complete intake forms, or pay an invoice. This may include your name, contact information, service address or general location, pet’s name/species/age/medical concerns, preferred dates, and notes you share. If you pay online, payment details are processed securely by our payment provider; we do not store full card numbers.

2. Information collected automatically – like IP address, device/browser type, pages visited, and approximate location via cookies or similar technologies. We use this to improve the Site and understand interest in our services.

3. Information from service partners – if you schedule, sign forms, or pay through a third‑party platform (e.g., scheduling, forms, or payment vendors), we receive necessary details to provide care and manage your appointment.

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How we use information

• Provide, schedule, and deliver our services

• Communicate about appointments, confirmations, reminders, and updates

• Send important notices (policy changes, safety information)

• Improve the Site, services, and customer support

• Comply with law, professional obligations, and enforce our Terms 

 

Legal bases (if you are in the EU/UK)

We process personal data as needed to perform a contract (to schedule/provide services), for our legitimate interests (running and improving our practice), to comply with legal obligations, or with your consent (e.g., certain marketing cookies/emails).

 

Sharing

We share information with:

• Vendors/Processors that help run the Site (hosting, analytics, email), scheduling, forms, payments, and aftercare coordination—bound by contracts to handle data appropriately.

• Aftercare partners as needed to coordinate cremation or memorial services you choose.

• Legal/Compliance recipients when required by law, to protect safety, or to enforce our Terms. We do not sell personal information.

 

Cookies & analytics

We use essential cookies for the Site to work and may use analytics cookies to understand traffic. See Cookie Policy below for details and choices.

 

Retention

We keep information only as long as needed for the purposes above and to meet legal/professional record‑keeping requirements.

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Children’s privacy

Our Site is not directed to children under 13, and we do not knowingly collect information from them online.

 

Security

We use reasonable administrative, technical, and physical safeguards. No security method is perfect; please use caution when sending sensitive information by email or forms.

 

International visitors

If you access the Site from outside the United States, you understand your information may be processed in the U.S. where privacy laws may differ from yours.

 

Changes

We may update this policy from time to time. The “Effective date” will reflect the latest version.