​Acceptance of these Terms

By using this Site, you agree to these Terms. If you do not agree, please do not use the Site.

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Not medical/emergency advice

Content on the Site is not a substitute for an in‑person exam or emergency care. If your pet needs urgent help, contact the nearest 24/7 emergency veterinary hospital immediately. For human emergencies, call 911. ASPCA Animal Poison Control: (888) 426‑4435 (fees may apply).

 

Appointments, deposits, and payments

Appointments may be requested online or by phone/text and are confirmed once you receive written confirmation. We may require a deposit to hold your time. Payments are due as stated on your invoice/confirmation and may be processed through a third‑party provider. You authorize us and our providers to charge your selected payment method for agreed fees, taxes, travel, and other disclosed charges.

 

Cancellations, rescheduling, refunds

Please see Refund Policy for specific windows and fees. Missed appointments or late cancellations may incur a fee to cover reserved time and travel.

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Aftercare services

We work with trusted aftercare partners and will present available options and pricing. Your selection may be billed by us or directly by the partner.

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Acceptable use

You agree not to misuse the Site (e.g., interfere with security, reverse engineer, crawl/scrape without permission, or upload malicious code) or violate applicable laws.

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Intellectual property

All content on the Site (text, logos, graphics, photos) is owned by Peaceful Paws or our licensors and protected by law. You may not copy, distribute, or create derivative works without written permission.

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Third‑party links

Links to other sites are provided for convenience. We are not responsible for their content or practices.

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Disclaimers

The Site is provided “as is” without warranties of any kind, to the fullest extent permitted by law.

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Limitation of liability

To the maximum extent allowed by law, Peaceful Paws and its owners, employees, and contractors will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Site.

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Indemnification

You agree to indemnify and hold us harmless from claims arising out of your use of the Site or violation of these Terms.

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Governing law and venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflicts of law. Exclusive venue for disputes is state or federal courts located in Boston, MA.

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Changes

We may update these Terms. Continued use of the Site after changes means you accept the updated Terms.​​